Our quality control process is the most brutal in the industry. Simply put, we are the most unforgiving dealer when it comes to ensuring our guitars are the best they can be. This means we return more guitars than any other dealer to brands. Over time, it has lead to brands only sending us their best. Free Guitar Enhancement Package You’ll also receive our free Guitar Enhancement Package regardless of what guitar you buy from us, whether it’s a $400 import or a $4000 one-off custom. The package includes: Fret polishing with 6000 to 12,000 grit micromesh. Any fret oxidation is removed during this process. Guitar wiped down to get rid of any excess buffing material. Action optimized and lowered. Pickup height adjusted for optimal clarity. This is somewhat subjective but we feel the majority of guitars we receive can use a slight tweak. Proprietary anti-corrosion treatment applied for all hardware. On hardtail guitars the nut will be lubricated prior to shipping out for enhanced tuning stability. On trem equipped guitars, the knife edges will be lubricated to ensure they are ultra-stable. Guitars are repolished and buffed. Electronics are cleaned with contact cleaner. This is usually not necessary but just something we feel takes things to the next level. Trem equipped guitars also have their springs stretched. The Wired Guitarist quality control inspection process involves the following: Making sure there are no cracks, especially around the nut and neck pocket. This is common on bolt-on guitars. A thorough neck stability check, to ensure you won’t receive a guitar with an unstable neck caused by wet woods. Checking for any dings, chips and indentations in the wood. Carefully examining the finish for any bubbling, swirling, surface scratches, or rough buff marks. Ensuring the finish hasn’t bled, clouded, or faded. Binding separation check. Unfortunately this is a surprisingly common issue. We make sure our guitars don’t show any signs of the binding separating or developing this issue. Checking for router burn marks. These appear fairly often on import guitars, however, they aren’t something we find acceptable. Excessive use of filler in fretboards is surprisingly common as well. This is something we look out for and send guitars back for on a routine basis. Feeling the fretboard and and visually inspecting it for any cracks. Cracks are common on ebony fretboards, which is why we oil our entire ebony inventory on a regular basis as well as prior to shipping. Frets are carefully examined. Poorly filed frets, or those with rough fret ends are touched up by our tech. We also look for frets that are popping out. Playing the guitar to ensure there is no excessive fret buzz caused by poor fretwork or other more serious issues. Poorly filed nut are filed and replaced as needed. Excess glue is sanded and buffed if possible or the guitar is sent back. Crooked inlays look awful to us and we wouldn’t want to release them into the wild. Neck pocket tightness is checked for play so there’s no movement in the neck joint under any circumstance. Truss rod function is tested so proper relief or tightening can be applied if the neck ever bows. Intonation is optimized so chords ring out in tune. Testing the wiring and all pickup positions so there are no surprises when plugging in for the first time. Making sure all of the electronics are properly grounded with no weird electronic buzzing. Spring tension tests to make sure the tremolo is properly set and can handle rigorous amounts of wear. Proper tremolo knife edge slotting is essential in the tremolo functioning well and staying in tune. This is something we look for on every tremolo equipped guitar. We look out for badly rolled fretboard edges, ensuring that none of them can distract you while playing. String alignment on bolt-on guitars checked and fixed if off so chords spacing for chords feels correct and strings don’t slip of the board when bending.